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FREQUENTLY ASKED QUESTIONS

NeuroStar TMS Therapy® is used to reduce the symptoms of medication resistant major depressive disorder. NeuroStar TMS Therapy has been shown to be safe and effective in the treatment of adult patients with depression who have failed to receive satisfactory improvement from 4 prior antidepressant medications in the current episode. LEARN MORE ABOUT NEUROSTAR THERAPY >

EMDR is a psychotherapy used to treat troubling symptoms such as anxiety, guilt, anger, depression, panic, sleep disturbance and flashbacks, that are the result of traumatic experiences. Traditional therapies have met with limited success in treating victims of trauma. Not only has EMDR therapy been proven effective in reducing the chronic symptoms which follow trauma, the therapy benefits appear to be permanent. To date, it has helped an estimated half million people of all ages receive relief from many different kinds of psychological distress. EMDR stands for Eye Movement Desensitization Reprocessing. The beneficial effects of EMDR are facilitated by an alternating stimulation of the right and left hemispheres of the brain. Eye movement accomplishes this stimulation as do bilateral alternating taps or tones. EMDR also has the ability to shorten the time needed for therapy. For additional information see www.emdr.com.

Hypnosis can be used for many psychological difficulties. Smoking cessation and weigh loss are the most common uses. Many individuals get relatively rapid improvement in anxiety and depression. Post Traumatic Stress Disorder also responds well to Hypnosis.

Yes, unless you suffer from brain damage, schizophrenia or mental retardation.

Absolutely not. No one would do anything under hypnosis that they would not do otherwise. You are always in control.

No. Comedy clubs often feature hypnotists for the purpose of humor. I use hypnosis as a professional psychologist and am working to help you achieve your personal goals.

Addiction is a disease that includes the following four symptoms:

• Craving – A strong need, or urge, to drink or use.
• Loss of control – Not being able to stop drinking/using.
• Physical dependence – Withdrawal symptoms, such as nausea, sweating, shakiness, and anxiety after stopping drinking/using.
• Tolerance – The need for greater amounts of alcohol/drugs to get “high.”

Yes, alcoholism/substance abuse can be treated. Most alcoholics/addicts need help to recover from their disease. With support and treatment, many people are able to stop drinking/using and rebuild their lives.

Alcoholism/substance abuse treatment works for many people. But just like any chronic disease, there are varying levels of success when it comes to treatment.

Yes. Therapy is a good way to sort out your feelings and discover the truth. Many people with an addiction find it difficult to look at their addiction as a problem. It is also important to remember that you are not alone. Support groups offered in most communities include Al-Anon, Alateen, Nar-anon etc. These groups help family members understand that they are not responsible for an alcoholic’s drinking or an addict’s using and that they need to take steps to take care of themselves, regardless of whether the addicted family member chooses to get help.

Yes, behaviors such as work, sex, exercise, gambling and Internet use can be a part of a healthy lifestyle. However, they can be addictions when the following symptoms occur:

• Craving – A strong need or urge for the behavior

• Loss of control – Not being able to stop the behavior

• Dependence – Withdrawal symptoms, such as nausea, sweating, shakiness, and anxiety about having to stop the behavior.

Talk therapy (also known as psychotherapy or counseling) can be an important part of treatment for depression, bipolar disorder or other mood disorders. A therapist can help you cope with feelings, problem solve and change behavior patterns that may contribute to your symptoms.

An awesome benefit of therapy is that it not only helps you understand yourself better, but it also helps you understand other people and their behaviors. When we hold in negative thoughts without processing them, these thoughts become ingrained so that we see the world through those lens – and we make lots of assumptions about others that may or may not be true.

Most insurances cover therapy or counseling sessions. It is best to contact your insurance company to make sure the mental health is part of your plan. Some insurance plans do not cover family counseling.

Most plans charge you as the client a deductible amount or co-payment. The deductible and out of pocket maximums are used for both you medical and counseling sessions. Once you meet your out of pocket amount, the insurance will pay in full for the therapy.

Most commercial insurances cover the TMS Services. The insurances require us to get an authorization for the treatments. Insurance companies will base this authorization on your past medication and counseling treatment history.

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Affiliated Family Counselors Office

1855 N. Webb Road
Wichita KS 67206

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Terms and Conditions:
The therapists and staff at Affiliated Family Counselors are committed to providing the best possible care. It is important to our professional relationship that you understand our fee and payment policies. Please review the following information carefully and sign as indicated. If you have any questions about our fees, our policies or your responsibilities, please let us know. All patients must complete the Patient Information Form prior to seeing our counselors. You are responsible for notifying our office of any patient information changes (i.e. address, name change, insurance change, etc.) Any charges incurred due to the failure to report changes of information are the full responsibility of the patient or responsible party. There is an Appointment Hold Fee of $50.00 to $100.00 depending on the type of appointment scheduled. This fee is used to hold the appointment and will be put toward the co-pay or deductible if you show up for the appointment. If you fail to show up for the first appointment or do not call 24 hours in advance to cancel, the Appointment Hold Fee will be kept by the agency. FMLA/Social Security paperwork is $35.00. Records is $25.00 plus 0.56 per page for retrieval and copies. Affiliated Family Counselors will file patient insurance claims upon receipt of complete insurance information including a photocopy of the insured’s card. We will bill secondary insurance, but if they do not pay then you will be responsible. We can bill a third insurance party if the correct information is provided. AFC will not become involved in disputes between patients and their insurance providers, however we will supply factual information as necessary. You are responsible for the timely payment of your account. This includes, but is not limited to: deductibles, co-payments, non-covered charges, and “usual and customary” charges. You will be notified by your insurance company of all payments made to AFC on your behalf and any non-covered charges or remaining balance on your claim. Please call our billing office to make payment arrangements upon receipt of a patient account statement indicating an unpaid account balance. AFC will do our best to assist in obtaining reimbursement for flexible spending accounts, however AFC will not become involved in account disputes. At your request, you will receive a receipt for services. In addition, AFC will provide you with a copy of applied account payments, once monthly, per patient request. Any additional reporting will be subject to administrative fees. If a referral is required for your insurance, it is your responsibility to obtain the referral prior to any appointments. Failure to obtain a referral may result in reduction of benefits and any non-covered charges will become the responsibility of the patient. Copayments and/or coinsurance are due in full PRIOR to being seen by a therapist.

I understand if I have an unpaid balance to Affiliated Family Counselors (AFC) and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.

In order for, Affiliated Family Counselors or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that AFC and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.

Payment in full is due at the time of service unless prior arrangements have been made through the business office. We accept cash, checks, Visa & MasterCard. Any overdue balances may be considered for further collection action.

The charge for a returned check is $35.00, payable by cash or money order. This will be applied to your account in addition to the insufficient fund amount. You may be placed on a “Cash Only” basis following any returned check.

If the patient is a minor, the parent/guardian is responsible for full payment and will receive all billing statements.

Clients under the age of 18, who are not emancipated, and their parents, should be aware that the law may allow parents to examine their child’s treatment records. Because privacy is often crucial to successful progress, particularly with teenagers, we may request that the parents give up access to their child’s records. If they agree, we will provide the parents with a summary of the child’s treatment when it is completed unless the child is in danger or is a danger to someone else. In this case, we will notify the parents of the situation immediately.

A signed release to treat may be required for unaccompanied minors.

If you become involved in legal proceedings that require a therapist’s participation, you will be expected to pay for all professional time, including preparation and transportation costs, even if the therapist is called to testify by another party. Due to the difficulty of legal involvement, AFC therapists have a separate rate for preparation for and attendance at any legal proceeding.

In the event you would like AFC to share your patient record with another provider or physician, a Release of Records Consent must be completed. No patient information will be shared without a signed release on file.

You must read and accept our Service Payment Policy. By clicking on the “Accept” button you will continue to our secure payment portal.

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Terms and Conditions:
Appointment Cancellation Policy: There may be an Appointment Hold Fee of $50.00 to $100.00 depending on the type of appointment scheduled. This fee is used to hold the appointment and will be put toward the co-pay or deductible if you show up for the appointment. If you fail to show up –no-show– for the first appointment or do not call 24 hours in advance to cancel, the Appointment Hold Fee will be kept by the agency. A “no-show” is someone who misses an appointment without canceling it within a 24 hour working day in advance. No-shows inconvenience those individuals who need access to medical care in a timely manner. If it is necessary to cancel your scheduled appointment, we require that you call one working day in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely care. To cancel an appointment, please call our office at (316) 636-2888. Again, if an appointment is not cancelled at least 24 hours in advance, you will be charged the Appointment Hold Fee; this will not be covered by your insurance company (see Appointment Cancellation Policy Terms & Conditions). Appointment Cancellation Policy Terms & Conditions: These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing an appointment reservation, you acknowledge and agree to have read, understood, and agreed to the Terms and Conditions set out below. These pages, the content, and infrastructure of these pages and the online appointment reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Affiliated Family Counselors and are provided for your personal, non-commercial (B2C) use only, subject to the Terms and Conditions set out below. By making an appointment reservation with Affiliated Family Counselors, you accept and agree to the relevant cancellation and no-show policy as outlined herein. All appointments require an Appointment Hold Fee or Deposit (hereafter called “Deposit.”). All appointments have a 24-hour cancellation period. In order to receive a refund of your Deposit, all appointments must be cancelled 24 hours prior to your appointment. No-show or cancellations without 24-hour notice will be charged the Deposit. No exceptions.

By clicking on the “Accept” button YOU ACKNOWLEDGE AND AGREE TO HAVE READ AND ACCEPTED OUR CANCELLATION POLICY AND UNDERSTAND YOU MAY BE CHARGED FOR ANY MISSED APPOINTMENTS OR CANCELLATIONS WITHOUT 24-HOUR NOTICE.

You will be redirected to our secure patient information portal.

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Terms and Conditions:
Appointment Cancellation Policy: A “no-show” is someone who misses an appointment without canceling it within a 24 hour working day in advance. No-shows inconvenience those individuals who need access to medical care in a timely manner. If it is necessary to cancel your scheduled appointment, we require that you call one working day in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely care. To cancel an appointment, please call our office at (316) 636-2888. Appointment Cancellation Policy Terms & Conditions: These Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing an appointment reservation, you acknowledge and agree to have read, understood, and agreed to the Terms and Conditions set out below. These pages, the content, and infrastructure of these pages and the online appointment reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by Affiliated Family Counselors and are provided for your personal, non-commercial (B2C) use only, subject to the Terms and Conditions set out below. By making an appointment reservation with Affiliated Family Counselors, you accept and agree to the relevant cancellation and no-show policy as outlined herein. All appointments have a 24-hour cancellation period. By clicking on the “I Accept” button YOU ACKNOWLEDGE AND AGREE TO HAVE READ AND ACCEPTED OUR CANCELLATION POLICY.

By clicking on the “Accept” button YOU ACKNOWLEDGE AND AGREE TO HAVE READ AND ACCEPTED OUR CANCELLATION POLICY AND UNDERSTAND YOU MAY BE CHARGED FOR ANY MISSED APPOINTMENTS OR CANCELLATIONS WITHOUT 24-HOUR NOTICE.

You will be redirected to our secure patient information portal.

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